FAQs
Is SpinneysAUH.com a LEGAL Click & Collect services for alcohol in Abu Dhabi?
Yes, SpinneysAUH.com is a legal alcohol Click & Collect service in Abu Dhabi. Our customers have the guarantee that they are receiving authentic products that have been transported in climate-controlled conditions and are sold at competitive prices.
Who is eligible to use the SpinneysAUH.com Click & Collect service?
To use SpinneysAUH.com you must be over 21 years of age. You will just be required to present a valid Emirates ID or Original Passport
Does SpinneysAUH.com offer a home delivery service in Abu Dhabi?
No, we do not currently offer a delivery service.
What are Spinneys Bev store hours?
Our stores are open 7 days per week. Opening hours vary between stores, please click here for store timings.
How long will it take until I can collect my order?
Once you place your order online, it will take 4 business hours until your order will be ready for collection from the store you have selected.
Can I collect from a different store than the one I selected when I placed my order?
No, you will need to cancel the original order and place a new order online if you wish to collect from a different store.
How long will you keep my order for?
We will keep your order for 7 days, if you do not collect your order within 7 days we will notify you via phone / email that we will be refunding your credit card for the order.
Is there a charge for using the Click & Collect service?
No, there is no charge for using the Click & Collect service. The service has been set up to offer our customers a convenient shopping experience.
Do I need to order a minimum value?
No, there is no minimum value that you need to order when using the Click & Collect service.
Do I need to pay Municipality Tax?
Yes, the purchase of alcohol in Abu Dhabi is subject to 30% municipality tax. Please note that the municipality tax is only applicable on alcoholic products.
Do I need to pay Value Added Tax (VAT)?
Yes, all orders are subject to 5% VAT, in compliance with UAE regulations. Please note that municipality tax is also subject to 5% VAT.
How do I pay for my order?
In order to process your order on SpinneysAUH.com you will be required to pay online through our secure payment gateway.
Can I pay cash or credit card when I collect my order?
No, we do not currently offer pay on collection, as the service has been set up so that customers can quickly collect their order from the shop, hassle free.
Customer’s are welcome to browse the shop and purchase additional products at the time of collection.
How do I register and create an account?
Simply click the “Login/Register” on the top menu bar and this will take you to the account registration page. Alternatively, when placing your first order at the time of “check out” you will be asked to “Register” and create an account.
Why should I register and create an account on SpinneysBevlHomeDelivery.com?
By registering and creating an “Account” on SpinneysAUH.com it will enable you to login quickly when placing orders, and your name, address and orders will be saved for future reference.
What do I do if I have problems logging in or creating an account on SpinneysAUH.com?
If you have any difficulties logging in or creating an account on SpinneysAUH.com please contact us at via info@SpinneysAUH.com and one of our team will be happy to help you.
How will I know if my order has been processed?
Once we receive your order, you will receive an email confirmation from SpinneysAUH.com, the order will also be saved in your Account/Order history. The order will reconfirm the products you have selected and the shop that you have chosen for collection. If you process an order and do not receive the confirmation email after payment please contact us at info@spinneysauh.com
Where can I see my order history?
If you click “My Account” on the top menu bar it will take you to your account dashboard. On the right side of the page is a menu bar. Simply click “Order” and it will display your order history.
Can I cancel an order once it has been processed online?
Yes, if you would like to cancel an order please contact us within 2 hours of placing the order. Please note we cannot remove or add products to an order once you have checked out and paid online. Please contact us at via info@spinneysauh.com
You can also purchase additional products if you wish when you collect your order from the shop.
Can I amend an order once it has been processed online?
Unfortunately, we cannot remove or add products to an order once you have checked out and paid online. You can request to cancel the order if you contact us within 2 hours of placing the order. Please contact us at via info@spinneysauh.com
You can also purchase additional products if you wish when you collect your order from the shop.
Are all the products available in SpinneysBev shops also available from SpinneysAUH.com?
We currently have a select range of the most popular wines, spirits and beers on SpinneysAUH.com, which features:
- World’s Most Admired Wine Brands by Drinks International
- Top spirits brands in the world
- Your favourite beers & ciders
We will be adding more products in the future, and please feel free to contact us if you have any special requests at info@spinneysauh.com
Are the products authentic?
All products are 100% authentic, through the approved Abu Dhabi distributor of your favourite international brands. They are transported and stored in climate-controlled conditions to our stores and we provide you with a quality guarantee. If you are not satisfied with quality of a bottle please contact us at info@spinneysauh.com
Who can collect my order?
The person who placed the order at SpinneysAUH.com must be collect the order for the chosen store and present either a valid:
- Emirates ID
- Original passport
If I get a discount when I shop in-store at SpinneysBev – can I use this at SpinneysAUH.com?
Currently there are no other discounts or loyalty schemes applicable when ordering from SpinneysAUH.com
What health and safety measures are your store team following?
- All our staff will wear face masks and gloves and are trained to high levels of sanitization before handling any products/orders.
- Our team is trained to practice social distancing and therefore will stand at least 2m from customers in our stores
- We have limited the number of customers we can have in our stores at any given time
- Customers can only enter our stores if they are wearing face masks and gloves
What happens if I am not satisfied with my purchase?
SpinneysAUH.com offers a 100% quality guarantee for any purchase. If you have any concerns please contact our team and we will arrange a replacement product for you. You may be required to provide the product in question back to us to review for quality control purposes. Please contact us via info@SpinneysAUH.com
What if items are missing from my order?
If any items are missing from your order, please contact our team within 6 hours of collecting your order at info@SpinneysAUH.com
How long will a refund take?
In the instance where you are eligible for a refund, this will be made to your credit/debit card and will take approximately 7 working days depending on your bank.
Are my details secure when ordering online?
Yes, SpinneysAUH.com uses the latest encryption technology. Your payment is processed by Emirates Payment Gateway the leading payment gateway provider in the UAE. Please be advised that SpinneysBevlHomeDelivery.com does not have any access to your credit card details.
What do I do if there is a problem during the order process?
If there is an issue during the ordering process, please contact our team email info@SpinneysAUH.com
